The Resource Dealing with Conflict Case Studies, Video Education Australasia, (electronic resource video)

Dealing with Conflict Case Studies, Video Education Australasia, (electronic resource video)

Label
Dealing with Conflict Case Studies
Title
Dealing with Conflict Case Studies
Statement of responsibility
Video Education Australasia
Contributor
Subject
Genre
Language
eng
Summary
This useful program features four case studies and looks at conflict resolution scenarios in the workplace, including the Urgent Order (the boss wants Lis to work late but hasn't given her any notice), Trouble in Maintenance (different approaches to conflicts around maintenance), the Receptionist and the Customer (an angry customer wants action, but everyone is out except the receptionist), and the Call Center (Martin manages an aggressive and abusive customer on the phone). The video contains language that may be offensive to viewers
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
10 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • Video Education Australasia
Runtime
12
http://library.link/vocab/subjectName
  • Communication
  • Interpersonal communication
  • Organizational behavior
Technique
live action
Label
Dealing with Conflict Case Studies, Video Education Australasia, (electronic resource video)
Link
https://mcpl.idm.oclc.org/login?url=http://avod.films.com/PortalPlaylists.aspx?aid=20017&xtid=49943
Instantiates
Copyright
Note
  • Encoded with permission for digital streaming by Films Media Group on November 11, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
unspecified
Content type code
zzz
Content type MARC source
rdacontent
Contents
Case 1: The Urgent Order-Scene 1A (0:50) -- Case 1: The Urgent Order- Scene 1B (0:43) -- Case 1: The Urgent Order- Scene 1C (0:37) -- Case 2: Trouble in Maintenance- Scene 2A (0:27) -- Case 2: Trouble in Maintenance- Scene 2B (1:07) -- Case 2: Trouble in Maintenance- Scene 2C (1:14) -- Case 3: The Receptionist and the Customer- Scene 3A (1:04) -- Case 3: The Receptionist and the Customer- Scene 3B (0:34) -- Case 3: The Receptionist and the Customer- Scene 3C (0:46) -- Case 4: The Call Center- Scene 4A (3:41) -- Credits: Dealing with Conflict Case Studies (0:14)
Control code
100049943
Dimensions
unknown
Extent
1 streaming video file (12 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color +
Publisher number
49943
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (Sirsi) 100049943
  • (Sirsi) 100049943
  • 100049943
  • (OCoLC)828745746
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Dealing with Conflict Case Studies, Video Education Australasia, (electronic resource video)
Link
https://mcpl.idm.oclc.org/login?url=http://avod.films.com/PortalPlaylists.aspx?aid=20017&xtid=49943
Copyright
Note
  • Encoded with permission for digital streaming by Films Media Group on November 11, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
unspecified
Content type code
zzz
Content type MARC source
rdacontent
Contents
Case 1: The Urgent Order-Scene 1A (0:50) -- Case 1: The Urgent Order- Scene 1B (0:43) -- Case 1: The Urgent Order- Scene 1C (0:37) -- Case 2: Trouble in Maintenance- Scene 2A (0:27) -- Case 2: Trouble in Maintenance- Scene 2B (1:07) -- Case 2: Trouble in Maintenance- Scene 2C (1:14) -- Case 3: The Receptionist and the Customer- Scene 3A (1:04) -- Case 3: The Receptionist and the Customer- Scene 3B (0:34) -- Case 3: The Receptionist and the Customer- Scene 3C (0:46) -- Case 4: The Call Center- Scene 4A (3:41) -- Credits: Dealing with Conflict Case Studies (0:14)
Control code
100049943
Dimensions
unknown
Extent
1 streaming video file (12 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color +
Publisher number
49943
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (Sirsi) 100049943
  • (Sirsi) 100049943
  • 100049943
  • (OCoLC)828745746
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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