Coverart for item
The Resource Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin

Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Title
Delight your customers
Title remainder
7 simple ways to raise your customer service from ordinary to extraordinary
Statement of responsibility
Steve Curtin
Title variation
  • 7 simple ways to raise your customer service from ordinary to extraordinary
  • Seven simple ways to raise your customer service from ordinary to extraordinary
Creator
Subject
Language
eng
Summary
This book reveals three truths common to all exceptional customer service experiences, and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed
Cataloging source
DLC
http://library.link/vocab/creatorName
Curtin, Steve
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.335
LC item number
.C867 2013
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Product management
  • Organizational change
Target audience
adult
Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Function vs. essence. Three truths of exceptional customer service -- Seven simple ways to raise customer service. Express genuine interest -- Offer sincere and specific compliments -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function. From ordinary to extraordinary
Control code
ocn828626809
Dimensions
23 cm
Edition
First edition.
Extent
196 pages
Isbn
9780814432808
Lccn
2013004338
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.812 C94 ; XX-N ; es ; C1307BT5.
Other physical details
color illustrations
System control number
  • (Sirsi) 828626809
  • (Sirsi) 828626809
  • (OCoLC)828626809
Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Function vs. essence. Three truths of exceptional customer service -- Seven simple ways to raise customer service. Express genuine interest -- Offer sincere and specific compliments -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function. From ordinary to extraordinary
Control code
ocn828626809
Dimensions
23 cm
Edition
First edition.
Extent
196 pages
Isbn
9780814432808
Lccn
2013004338
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.812 C94 ; XX-N ; es ; C1307BT5.
Other physical details
color illustrations
System control number
  • (Sirsi) 828626809
  • (Sirsi) 828626809
  • (OCoLC)828626809

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