Coverart for item
The Resource Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people, Joseph A. Michelli

Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people, Joseph A. Michelli

Label
Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people
Title
Leading the Starbucks way
Title remainder
5 principles for connecting with your customers, your products, and your people
Statement of responsibility
Joseph A. Michelli
Creator
Subject
Language
eng
Summary
Explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time
Cataloging source
DLC
http://library.link/vocab/creatorDate
1960-
http://library.link/vocab/creatorName
Michelli, Joseph A.
Dewey number
658.4/092
Illustrations
illustrations
Index
index present
LC call number
HD9199.U54
LC item number
S7357 2014
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Starbucks Coffee Company
  • Customer relations
  • Product management
  • Corporate culture
  • Success in business
Target audience
adult
Label
Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people, Joseph A. Michelli
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 259-278) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The Starbucks connection -- Principle 1. Savor and elevate. If you don't have passion for your product, why should your customer? ; From replicable and consistent to magical and unique -- Principle 2. Love to be loved. It's a matter of trust and love ; It must thrive inside to be experienced outside -- Principle 3. Reach for common ground. Assume the universal : serve the unifying truths of humans ; Respect, celebrate, and customize : listening and innovating to meet local, regional, and global needs -- Principle 4. Mobilize the connection. Growing the connection through technology ; Personal relationships translate : sharing the love from people to products -- Cherish and challenge your legacy. Honor the past, but don't be trapped in it ; Taking the long view : building success that lasts ; Forging a real lifestyle connection
Control code
ocn839388097
Dimensions
22 cm
Extent
xi, 286 pages
Isbn
9780071801256
Lccn
2013015527
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.4 M582 ; XX-N ; jll ; C1310BT8.
Other physical details
illustrations
System control number
  • (Sirsi) 839388097
  • (Sirsi) 839388097
  • (OCoLC)839388097
Label
Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people, Joseph A. Michelli
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 259-278) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The Starbucks connection -- Principle 1. Savor and elevate. If you don't have passion for your product, why should your customer? ; From replicable and consistent to magical and unique -- Principle 2. Love to be loved. It's a matter of trust and love ; It must thrive inside to be experienced outside -- Principle 3. Reach for common ground. Assume the universal : serve the unifying truths of humans ; Respect, celebrate, and customize : listening and innovating to meet local, regional, and global needs -- Principle 4. Mobilize the connection. Growing the connection through technology ; Personal relationships translate : sharing the love from people to products -- Cherish and challenge your legacy. Honor the past, but don't be trapped in it ; Taking the long view : building success that lasts ; Forging a real lifestyle connection
Control code
ocn839388097
Dimensions
22 cm
Extent
xi, 286 pages
Isbn
9780071801256
Lccn
2013015527
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.4 M582 ; XX-N ; jll ; C1310BT8.
Other physical details
illustrations
System control number
  • (Sirsi) 839388097
  • (Sirsi) 839388097
  • (OCoLC)839388097

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