The Resource Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor., (electronic resource)

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor., (electronic resource)

Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement
Title
Lean six sigma service excellence
Title remainder
a guide to green belt certification and bottom line improvement
Statement of responsibility
Gerald M. Taylor.
Title variation
Guide to green belt certification and bottom line improvement
Creator
Subject
Genre
Language
eng
Cataloging source
UMI
http://library.link/vocab/creatorName
Taylor, Gerald M
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Service industries
  • Six sigma (Quality control standard)
  • Service industries
  • Lean manufacturing
Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor., (electronic resource)
Link
https://mcpl.idm.oclc.org/login?url=http://proquestcombo.safaribooksonline.com/?uiCode=midcontpl&xmlId=9781604276657
Instantiates
Publication
Bibliography note
Includes bibliographical references
Contents
The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
Control code
ocn870450119
Dimensions
unknown
Extent
1 online resource (1 v.)
Form of item
  • online
  • electronic
Other physical details
ill.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000371
System control number
(OCoLC)870450119
Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor., (electronic resource)
Link
https://mcpl.idm.oclc.org/login?url=http://proquestcombo.safaribooksonline.com/?uiCode=midcontpl&xmlId=9781604276657
Publication
Bibliography note
Includes bibliographical references
Contents
The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
Control code
ocn870450119
Dimensions
unknown
Extent
1 online resource (1 v.)
Form of item
  • online
  • electronic
Other physical details
ill.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000371
System control number
(OCoLC)870450119

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