The Resource Overcoming Objections, Video Education Australasia, (electronic resource video)

Overcoming Objections, Video Education Australasia, (electronic resource video)

Label
Overcoming Objections
Title
Overcoming Objections
Statement of responsibility
Video Education Australasia
Contributor
Subject
Genre
Language
  • eng
  • eng
  • eng
Summary
This video examines tried-and-true techniques to help sales and service people overcome customer objections. Examples are provided through role plays, making them excellent models for analysis and discussion. The program focuses on a number of helpful topics, including the difference between meeting customer resistance and working with it, techniques to overcome the four most common types of objections, uncovering the 'real' objection, normalizing the customer's feelings, and specific language techniques that help defuse volatile confrontations
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
6 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • Video Education Australasia
Runtime
16
Series statement
Sales and Service Masterclass
http://library.link/vocab/subjectName
  • Business communication
  • Communication
  • Organizational behavior
  • Sales
Technique
live action
Label
Overcoming Objections, Video Education Australasia, (electronic resource video)
Link
https://mcpl.idm.oclc.org/login?url=http://avod.films.com/PortalPlaylists.aspx?aid=20017&xtid=49842
Instantiates
Copyright
Note
  • Encoded with permission for digital streaming by Films Media Group on October 07, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online).
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
unspecified
Content type code
  • zzz
Content type MARC source
rdacontent
Contents
Common Objections (2:41) -- Understanding the Client (3:52) -- Working With Resistance (2:30) -- Presenting Options (2:13) -- Providing Alternatives (2:14) -- Unsure Customers (1:55) -- Credits: Overcoming Objections: Sales and Service Masterclass (0:37)
Control code
100049842
Dimensions
unknown
Extent
1 streaming video file (16 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Medium for sound
other
Other physical details
sound, color +
Publisher number
  • 49838s
  • 49842
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (Sirsi) 100049842
  • (Sirsi) 100049842
  • 100049842
  • (OCoLC)828641353
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Overcoming Objections, Video Education Australasia, (electronic resource video)
Link
https://mcpl.idm.oclc.org/login?url=http://avod.films.com/PortalPlaylists.aspx?aid=20017&xtid=49842
Copyright
Note
  • Encoded with permission for digital streaming by Films Media Group on October 07, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online).
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
unspecified
Content type code
  • zzz
Content type MARC source
rdacontent
Contents
Common Objections (2:41) -- Understanding the Client (3:52) -- Working With Resistance (2:30) -- Presenting Options (2:13) -- Providing Alternatives (2:14) -- Unsure Customers (1:55) -- Credits: Overcoming Objections: Sales and Service Masterclass (0:37)
Control code
100049842
Dimensions
unknown
Extent
1 streaming video file (16 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Medium for sound
other
Other physical details
sound, color +
Publisher number
  • 49838s
  • 49842
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (Sirsi) 100049842
  • (Sirsi) 100049842
  • 100049842
  • (OCoLC)828641353
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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