The Resource Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render., (electronic resource)

Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render., (electronic resource)

Label
Service management : an integrated approach to supply chain management and operations
Title
Service management
Title remainder
an integrated approach to supply chain management and operations
Statement of responsibility
Cengiz Haksever, Barry Render.
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
UMI
http://library.link/vocab/creatorName
Haksever, Cengiz
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Render, Barry
http://library.link/vocab/subjectName
  • Service industries
  • Business logistics
Label
Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render., (electronic resource)
Link
https://mcpl.idm.oclc.org/login?url=http://proquestcombo.safaribooksonline.com/?uiCode=midcontpl&xmlId=9780133088816
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
The important role services play in an economy -- The nature of services and service encounters -- Customers : the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Managing demand and supply in services -- Supplement : queuing and simulation -- Service quality and continuous improvement -- Supplement : tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems
Control code
ocn856889466
Dimensions
unknown
Extent
1 online resource (1 v.)
Form of item
  • online
  • electronic
Isbn
9780133088816
Other physical details
ill.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000269
System control number
(OCoLC)856889466
Label
Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render., (electronic resource)
Link
https://mcpl.idm.oclc.org/login?url=http://proquestcombo.safaribooksonline.com/?uiCode=midcontpl&xmlId=9780133088816
Publication
Bibliography note
Includes bibliographical references and index
Contents
The important role services play in an economy -- The nature of services and service encounters -- Customers : the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Managing demand and supply in services -- Supplement : queuing and simulation -- Service quality and continuous improvement -- Supplement : tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems
Control code
ocn856889466
Dimensions
unknown
Extent
1 online resource (1 v.)
Form of item
  • online
  • electronic
Isbn
9780133088816
Other physical details
ill.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000269
System control number
(OCoLC)856889466

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