Coverart for item
The Resource The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe

Label
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Title
The best service is no service
Title remainder
how to liberate your customers from customer service, keep them happy, and control costs
Statement of responsibility
Bill Price, David Jaffe
Title variation
Liberate your customers from customer service, keep them happy, and control costs
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1950-
http://library.link/vocab/creatorName
Price, Bill
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.335
LC item number
.P75 2008
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1963-
http://library.link/vocab/relatedWorkOrContributorName
Jaffe, David
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer services
  • Service industries
  • Service industries
Target audience
adult
Label
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe
Link
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 293-300) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • 3
  • Create Engaging Self-Service: Instead of Preventing Contact
  • 65
  • 4
  • Be Proactive: Instead of Waiting to Respond
  • 99
  • 5
  • Make It Really Easy to Contact Your Company: Instead of Dodging the Bullet
  • 125
  • 6
  • Introduction: Why We Wrote This Book
  • Own the Actions Across the Organization: Instead of Blaming Customer Service
  • 165
  • 7
  • Listen and Act: Instead of Letting Customer Insights Slip Away
  • 203
  • 8
  • Deliver Great Service Experiences: How to Delight Customers with Awesome Support When They Need It
  • 241
  • Appendix A
  • Best Service Survey
  • xi
  • 277
  • 1
  • Challenge Customer Demand for Service: Instead of Coping with Demand
  • 1
  • 2
  • Eliminate Dumb Contacts: Instead of Handling Them Again and Again
  • 29
Control code
ocn173509283
Dimensions
24 cm
Edition
First edition.
Extent
xvii, 312 pages
Isbn
9780470189085
Lccn
2007038037
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.812 P931 ; P ; XX-N ; C0805BT1(LS).
Other physical details
illustrations
System control number
  • (Sirsi) 173509283
  • (Sirsi) 173509283
  • (OCoLC)173509283
Label
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe
Link
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 293-300) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • 3
  • Create Engaging Self-Service: Instead of Preventing Contact
  • 65
  • 4
  • Be Proactive: Instead of Waiting to Respond
  • 99
  • 5
  • Make It Really Easy to Contact Your Company: Instead of Dodging the Bullet
  • 125
  • 6
  • Introduction: Why We Wrote This Book
  • Own the Actions Across the Organization: Instead of Blaming Customer Service
  • 165
  • 7
  • Listen and Act: Instead of Letting Customer Insights Slip Away
  • 203
  • 8
  • Deliver Great Service Experiences: How to Delight Customers with Awesome Support When They Need It
  • 241
  • Appendix A
  • Best Service Survey
  • xi
  • 277
  • 1
  • Challenge Customer Demand for Service: Instead of Coping with Demand
  • 1
  • 2
  • Eliminate Dumb Contacts: Instead of Handling Them Again and Again
  • 29
Control code
ocn173509283
Dimensions
24 cm
Edition
First edition.
Extent
xvii, 312 pages
Isbn
9780470189085
Lccn
2007038037
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Note
658.812 P931 ; P ; XX-N ; C0805BT1(LS).
Other physical details
illustrations
System control number
  • (Sirsi) 173509283
  • (Sirsi) 173509283
  • (OCoLC)173509283

Library Locations

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      39.251581 -94.576666
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