Coverart for item
The Resource Uncommon service : how to win by putting customers at the core of your business, Frances Frei, Anne Morriss

Uncommon service : how to win by putting customers at the core of your business, Frances Frei, Anne Morriss

Label
Uncommon service : how to win by putting customers at the core of your business
Title
Uncommon service
Title remainder
how to win by putting customers at the core of your business
Statement of responsibility
Frances Frei, Anne Morriss
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Frei, Frances
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.F728 2012
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Morriss, Anne
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
  • Service industries
Target audience
adult
Label
Uncommon service : how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical notes (pages [227]-231) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 87
  • Chapter 4
  • Truth Number 4: You Must Manage your Customers
  • 119
  • Chapter 5
  • Now Multiply it all by Culture
  • 157
  • Chapter 6
  • Getting Bigger
  • 187
  • Chapter 1
  • Truth Number 1: You Can't be Good at Everything
  • 13
  • Chapter 2
  • Truth Number 2: Someone has to Pay for it
  • 55
  • Chapter 3
  • Truth Number 3: It's Not your Employees' Fault
Control code
ocn770616997
Dimensions
24 cm
Extent
x, 247 pages
Isbn
9781422133316
Lccn
2011029760
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Note
658.812 F881 ; XX-N ; LAP ; C1205BT9.
Other physical details
illustrations
System control number
  • (Sirsi) 770616997
  • (Sirsi) 770616997
  • (OCoLC)770616997
Label
Uncommon service : how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
Publication
Copyright
Bibliography note
Includes bibliographical notes (pages [227]-231) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 87
  • Chapter 4
  • Truth Number 4: You Must Manage your Customers
  • 119
  • Chapter 5
  • Now Multiply it all by Culture
  • 157
  • Chapter 6
  • Getting Bigger
  • 187
  • Chapter 1
  • Truth Number 1: You Can't be Good at Everything
  • 13
  • Chapter 2
  • Truth Number 2: Someone has to Pay for it
  • 55
  • Chapter 3
  • Truth Number 3: It's Not your Employees' Fault
Control code
ocn770616997
Dimensions
24 cm
Extent
x, 247 pages
Isbn
9781422133316
Lccn
2011029760
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Note
658.812 F881 ; XX-N ; LAP ; C1205BT9.
Other physical details
illustrations
System control number
  • (Sirsi) 770616997
  • (Sirsi) 770616997
  • (OCoLC)770616997

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